SHIPPING INFORMATION AND RETURN POLICY.

Shipping costs are based on weight and are automatically calculated at checkout after you show your address. Parcels up to 2kg. show the option of standard or registered (tracked) shipping. Please consider all packages over 2kg must be shipped under registered shipping option.

Orders shipped by standard and non-registered service are taken by Spanish National Postal Service (CORREOS) without tracking number. In case your package gets lost we cannot provide a refund, although 99% of our packages arrive safe.

Packages take around 15/20 days to arrive after payment has been made when standard shipping is chosen.

Shipping to Central and South America

Only registered shipping is available.

Payments:

You have two payment options: Bank transfer or PAYPAL.

  1. Bank Transfer: Full bank account details (IBAN, SWIFT) will be provided once we receive the order. Please make sure all bank transfer fees are covered.
  2. PAYPAL: Our account is accounts@kromatikmusik.com. All orders paid via PAYPAL have no extra cost or fee.

An order confirmation will be sent by email once we receive your payment.

We always send you an invoice after payment is made. An invoice is included with the package or sent by email on request.

Return Policy:

We only accept returns if the product has been seriously damaged (big crack on spine, vinyl crack, vinyl defect unable to be played, etc.). Small corner hits are not a serious damage on product. We pack carefully to avoid such minor problems.

We accept returns of damaged goods with no extra cost upon reception of your return parcel.